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Support
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Shiloh's support team is committed to providing "best in class" support to our customers.
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Extensive database of Frequently Asked Questions
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Training videos via the Shiloh website
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Send an email to support from within Shiloh
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On-line chat with a support representative
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Email: ShilohAlerts@ShilohTech.com
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Contact Support: 479.464.7398
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Shiloh Services Desk
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The Shiloh Service Desk is available to provide support and assistance to customers on data and
application questions during normal business hours:
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| Mon | 7:00 AM-5:00 PM |
| Tue-Fri | 8:00 AM-5:00 PM |
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Technical Support
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Technical Support is offered 24/7. Calls made after normal business hours will be returned within
the hour. Please leave a detailed message with contact name and return phone number.
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Managed Services
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The following optional services are available:
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Watch list: Shiloh's technical support team will monitor
daily and weekly data loading processes.
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Platform administration: Includes the DBA, Network
Administrator and Server Administrator responsibilities supporting the Shiloh platform (does not
include support of email or domain servers).
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Shiloh Administrator (short term coverage): Includes typical,
daily responsibilities of the Shiloh System Administrator role.
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Does not include logging into Retail Link for the customer to schedule or check queries.
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Additional services are available for new data source data
loading and validation, custom training and report development.
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