Shiloh Technologies Managed Services

Service Center

We're "best in class" for a reason,
and we're here to help.
Email our experts with your
question, or contact the Shiloh
Service Desk by phone:

479.464.7398

CONTACT SALES

For product features & specs,
contact Shiloh Sales by phone:

877.455.5655 or 479.464.4598

Prospective Clients:

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TESTIMONIALS

Not only did we save nearly a WEEK it would have taken to analyze sales and write 50 SSO's, we were able to get the right amount of product to the right stores. We had the right Instocks and improved sales out of the gate. A huge success for our Category Team and Walmart!

Rachelle Sanders
Electronics Industry

Spend more
time doing...
(& leave the rest to us)

Shiloh’s Managed Services allow your team to focus on the tasks that matter most (interpreting data, discovering insights, and adjusting your retail strategies accordingly). While you’re doing more of the “doing”, we’ll ensure that your data is available, up to date, and consistently valid. Need custom training and report development? We can do that too.

Watch List: With this managed service, Shiloh’s Technical Support team proactively monitors your daily and weekly data loading processes. Increase the reliability of your data by insuring the completeness of data transfers in real time.
Platform Administration: This managed service includes database administration, network administration, and server administration activities as they relate to the Shiloh platform (does not include email or domain server support).
Shiloh Administrator: Let us administer your Shiloh system for you. With this managed service, we’ll assume the daily responsibilities required to keep your Shiloh system running smoothly (does not include logging into Retail Link to schedule or check queries).
Additional Services: For assistance with loading or validating new data, call the Shiloh Technical Support team. Our Service Desk personnel can even assist with custom training needs or the development of proprietary reports.

the Shiloh advantage
Managed Services

Peace of Mind
Rest easier with Watch List. As a Watch List subscriber, our Technical Support team will personally monitor your regularly-scheduled data transfers - immediately notifying your staff of a transmission failure should one occur.

Additional Coverage
With Platform administration and Shiloh Administrator services, we’ll supply the daily oversight necessary to keep your Shiloh platform running smoothly. Ideal for small teams in need of additional IT support - or even larger teams in need of short term relief.

Customized Expertise
Got a project that’s “outside the box”? Let us know! Whether it’s a new data source (loading / validation) or custom training and report development, the Shiloh team can help.